Frequently asked questions
Do I have to sign in to play?
No. You can play every level without signing in, and your progress is saved on your phone. Signing in (with a Google or Apple account) is only for syncing your progress to the cloud.
I've got a new phone. How do I get my progress back?
Sign in once on the old phone and your progress is uploaded to the cloud; sign in to the same account on the new phone and it downloads automatically. If you never signed in, the progress exists only on the old phone and cannot be recovered once the game is uninstalled.
When I sign in it says "This device has other progress". Which option should I choose?
It means the progress on the phone and the progress in the account are not the same save. You can merge them into the account (the two become one: the higher star count wins and all achievements and badges are kept), or use the account's progress (the save on the phone is replaced). Tap the cross at the top right to stay signed out and leave the phone's progress as it is.
I've run out of hints. What now?
You can hold up to 5 hints. After you use one, a hint comes back every 2 hours, even while the game is closed. Asking for a hint when you already have ★★★ doesn't use one up.
Why has an arrow turned red, and why can't I hand over?
The space an arrow points at has to stay clear, and you must be able to walk to it from the door. A red arrow means that space is blocked, or boxed in by other furniture. Try tapping the piece to turn it, or move whatever is in the way.
What is "dead space"?
Empty floor that you can't walk to from the door. No dead space earns ★★★, up to 3 squares earns ★★, and anything more earns ★.
What is the red exclamation mark on the map?
That's the daily emergency: once a day one appears on a level you've already cleared – the landlord is coming up in 3 minutes, say, or there's extra furniture to fit in. You can deal with it, or just replay the level as normal.
How do I change the language?
Tap the globe button at the top right of the title screen, or go to Designer profile → Settings. The game comes in Traditional Chinese (Cantonese), Traditional Chinese and English.
Which devices are supported?
The Android version needs Android 10 or later. For iOS, see the requirements listed on the App Store page.
Does the game have adverts or in-app purchases?
There are currently no adverts and no in-app purchases.
How do I delete my account?
In the game, go to Designer profile → Settings → Cloud save and tap Delete account. For the full steps and what gets deleted, see Delete your account and data.
Contact us
Can't find the answer, or want to report a problem or share an idea? Send us an email.
If you're reporting a problem, including the following helps us find the cause faster:
- your phone model and system version (for example Android 14);
- the level where it happened and what you were doing, ideally with a screenshot;
- if you're signed in, your player number (under Cloud save in Settings).
We usually reply within a few working days.